Terms & Conditions
Please read these terms carefully before using the website, digital services, online assistance and other services provided through Cairo Infotech.
Welcome to Cairo Infotech, a digital services business operating under Bhaiya Pvt. Ltd.. By accessing or using cairoinfotech.com, submitting a service request, communicating with us, or using any service offered through our platform, you agree to follow these Terms & Conditions.
If you do not agree with these terms, please do not use the website or submit a service request.
Our Services
Cairo Infotech provides digital and online assistance services designed to make various digital processes more convenient for customers.
Services may include, depending on availability:
- Online application and documentation assistance
- Citizen and government-service assistance
- CSC / Digital Seva related assistance
- Website design and development
- Online tests, quizzes and examination services
- Digital education and course-related services
- PDF, document and digital-content services
- Other cyber-café and digital services
Service Requests
Customers are responsible for providing accurate and complete information required for their selected service.
- Information must be genuine and accurate.
- Required documents must be clear and readable.
- Customers should carefully review information before submission.
- Incorrect information may cause delay, rejection or additional work.
- Cairo Infotech is not responsible for errors caused by incorrect customer information.
Government, CSC & Digital Seva Services
Cairo Infotech may provide assistance in accessing, understanding or completing certain government, citizen and CSC/Digital Seva related processes.
Government departments, statutory authorities or their authorized systems remain responsible for the issuance, approval, rejection or final processing of official government documents and services.
Cairo Infotech should not be interpreted as a government department merely because a service involves a government portal or CSC/Digital Seva system.
Third-Party Platforms
Some services may require customers to use or provide information through third-party platforms, government portals, payment gateways, communication platforms or service-specific forms.
Such platforms may have their own terms, privacy policies, technical requirements and processing procedures.
Service Availability
We make reasonable efforts to provide services efficiently, but service availability may depend on third-party websites, government portals, banks, payment gateways, internet connectivity and other external systems.
Temporary technical problems, maintenance, server downtime or changes in external systems may affect processing time.
Fees & Payments
Service charges depend on the type and complexity of the service requested.
Many services may be handled on a post-service payment basis. Certain services may require payment in advance. The applicable payment requirement will depend on the individual service.
Where online payment is available, payments may be processed through third-party payment gateways such as Razorpay.
Cancellation & Refunds
Refund eligibility depends on the nature and status of the particular service.
Where work has already been started, third-party charges have been incurred, documents have been processed, or a service has been substantially completed, the amount refundable may be limited or unavailable, subject to applicable law.
Any refund request should be communicated to us as soon as possible with relevant transaction or service details.
Digital & Physical Delivery
Depending on the selected service, completed work may be delivered digitally through email, WhatsApp, download facilities or another agreed communication method.
Physical delivery or courier services may also be available for applicable services.
Delivery time may vary depending on the service, customer-provided information and third-party processing.
Customer Responsibilities
Customers agree to use the website and services only for lawful purposes.
- Do not submit fraudulent or misleading information.
- Do not submit documents belonging to another person without authorization.
- Do not attempt to interfere with website security.
- Do not misuse forms, downloads or online tools.
- Do not use the website for unlawful or abusive activities.
Website Content & Intellectual Property
Website content including text, graphics, logos, design elements, page layouts, software components and original materials may belong to Cairo Infotech or their respective owners.
Content should not be copied, reproduced, modified, republished or commercially exploited without appropriate permission, except where permitted by applicable law.
Privacy & Customer Information
Information submitted through the website or service process is handled according to our Privacy Policy.
Depending on the service, customers may be asked to provide information or documents required to complete the requested work.
Please review our Privacy Policy for detailed information regarding data collection, use, retention, security, third-party services and advertising technologies.
Website Security
We take reasonable measures to maintain the security and reliability of our website and service systems.
However, no internet transmission, website or digital system can be guaranteed to be completely secure against every possible technical threat.
Service Information & Limitation of Liability
Information published on this website is provided for general informational and service-assistance purposes. Service requirements, fees, processing procedures and government rules may change from time to time.
Cairo Infotech is not responsible for delays, rejection, downtime or changes caused by government departments, external portals, banks, payment gateways, internet service providers, courier companies or other third-party systems beyond our reasonable control.
Nothing in these terms is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded or restricted under applicable Indian law.
Communication
Depending on the service, we may communicate with customers through mobile phone, WhatsApp, email or other communication channels provided by the customer.
Customers should provide correct contact information so that service-related communication can reach them.
Suspension or Refusal of Service
We may refuse, suspend or discontinue a service request where necessary, including circumstances involving suspected fraud, unlawful activity, abusive behaviour, incomplete information or technical limitations.
Any action will be subject to applicable law and the circumstances of the particular service.
Changes to Services & Terms
Cairo Infotech may introduce new services, modify existing services, update service procedures or change website features from time to time.
These Terms & Conditions may also be updated when necessary to reflect changes in services, technology, applicable law or business practices.
Applicable Law
These Terms & Conditions are intended to be governed by the applicable laws of India.
Nothing in these terms limits rights or remedies available to customers under applicable consumer protection or other mandatory laws.
Cairo Infotech provides digital assistance and technology services. The availability, approval and final processing of services that depend on government departments, external portals or other third parties remain subject to the rules, decisions and systems of those respective authorities or providers.
Clear & Transparent Service Approach
Our objective is to make digital services easier and more accessible for customers. We do not represent ourselves as the government or as the issuing authority of government documents unless a particular authorization expressly provides otherwise. Official documents and approvals are issued by the relevant government department or authorized system.
Questions About These Terms?
If you have any question regarding these Terms & Conditions, a service request, payment, cancellation or any other matter related to Cairo Infotech, please contact us.
✉ bhaiyacybercafe@gmail.com