Privacy Policy

1. Introduction

Welcome to Cairo Infotech Private Limited (“Cairo Infotech”, “we”, “us” or “our”).

Cairo Infotech operates as a digital services business under Bhaiya Pvt. Ltd. and provides a range of online, digital, website, technology and service-assistance solutions.

We respect the privacy of our website visitors and customers. This Privacy Policy explains what information may be collected through our website, how such information may be used, how information submitted for a service is handled, and the role of third-party services such as Google Analytics and Google AdSense.

2. Information We May Collect

Depending on how you interact with our website, we may receive limited information such as:

We do not require customers to create an account or provide a website login in order to contact us or request our services.

We do not intentionally collect or store customers' banking, credit-card, debit-card or other payment-account information on our website. Online payment processing, where available, is handled through the applicable payment gateway.

3. Information Submitted Through Service Forms

Some services may require customers to complete an external or service-specific online form. Such forms may operate similarly to online form services and may request information or documents that are necessary for the particular service.

The information requested will depend on the service selected by the customer. Customers should provide only information and documents that are genuinely required for the requested service.

Where documents are submitted for service processing, they are retained only for the period reasonably necessary to complete the relevant work and are intended to be deleted after the work is completed, subject to applicable operational or legal requirements.

4. How We Use Information

Information voluntarily provided to us may be used for purposes such as:

• Responding to customer enquiries.
• Communicating about a requested service.
• Processing or assisting with an online service request.
• Providing service-related updates.
• Delivering a requested digital or physical service.
• Providing customer support.
• Improving our website and digital services.
• Maintaining website security and preventing misuse.
• Understanding general website traffic and usage through analytics.

We do not use customer contact information for unsolicited promotional messaging as a regular business practice.

5. Data Storage and Retention

Cairo Infotech does not maintain a permanent customer database for ordinary service enquiries.

Information or documents submitted for a particular service may be temporarily accessible for the purpose of completing that service. Once the relevant work is completed, such service documents are intended to be deleted from our working records.

We do not intentionally retain customer documents indefinitely.

Certain technical information generated automatically by website, analytics, security, payment or third-party systems may be retained by those systems according to their own policies and retention practices.

6. Online Payments

Some services may allow or require online payment. Where online payment is available, payment processing may be provided through Razorpay or another payment mechanism specifically made available for the relevant service.

Cairo Infotech does not intentionally store customers' card numbers, CVV numbers, UPI PINs, banking passwords or similar sensitive payment credentials on its website.

Payment information is processed through the relevant payment service provider and may be subject to that provider's privacy policy and security practices.

Depending on the service, payment may also be collected through offline/cash payment after the service has been completed.

7. Google Analytics

Our website uses Google Analytics to understand general website traffic, visitor behaviour and website performance.

Analytics technologies may collect technical or usage information such as pages visited, approximate usage information, browser/device information and other measurement data according to Google's applicable technology and privacy practices.

Analytics information is used primarily to understand how visitors use our website and to improve the website and its services.

8. Google Tag Manager

We may use Google Tag Manager to manage website tags and measurement technologies.

Google Tag Manager itself is primarily a tag-management system; the technologies configured through it may collect information according to their individual purposes and policies.

9. Cookies and Similar Technologies

Our website does not intentionally operate a separate customer-profile or login-based cookie system for storing customer information.

However, third-party services used on our website, including Google Analytics and Google advertising services, may use cookies or similar technologies for measurement, security, advertising, frequency control, reporting or other purposes.

The availability and use of such technologies may depend on the service, browser settings and applicable Google configurations.

Visitors can manage or restrict cookies through their browser settings. Some website features or third-party services may not function exactly as intended if certain technologies are disabled.

10. Google AdSense and Advertising

Cairo Infotech may display advertisements provided by Google AdSense on selected pages of the website.

Google and its advertising partners may use cookies, web beacons, IP addresses or similar technologies in connection with advertising, measurement, reporting, frequency management and, where applicable, personalized advertising.

Third-party vendors, including Google, may use cookies to serve advertisements based on a user's previous visits to this website or other websites, subject to Google's applicable policies and the user's available advertising settings.

Users may have options to manage personalized advertising through Google's advertising settings and other controls made available by Google or applicable third parties.

Cairo Infotech does not sell customers' personal information to advertisers.

11. Third-Party Services

Our website may use or link to third-party services and platforms required for website operation, communication, analytics, payments, advertising or digital service delivery.

These may include, depending on the service:

• Google Analytics
• Google Tag Manager
• Google AdSense
• Google services
• Razorpay
• WhatsApp
• Social media platforms
• Website hosting and infrastructure providers
• Other service-specific platforms

Third-party services operate under their own terms, privacy policies and security practices. We recommend reviewing the privacy policies of third-party services when you interact with them.

12. Communication Through WhatsApp, Email and Social Media

Customers may contact Cairo Infotech through available communication channels, including mobile phone, WhatsApp and email.

Customers may also contact us through our social media presence, including platforms such as Facebook, Instagram and YouTube.

Our Facebook presence may be available under the name Amit Raj Amrit.

Information shared through third-party communication or social media platforms may be subject to the privacy policies and terms of those respective platforms.

13. CSC and Digital Seva Related Services

Cairo Infotech provides services associated with the CSC/Digital Seva ecosystem where applicable and where the relevant service is available through the authorized system.

Certain services may require information to be entered into or submitted through a relevant government or authorized service portal.

In such cases, the handling of information by the relevant government department, CSC system or other authorized platform is governed by the applicable rules and privacy practices of that system.

14. Physical Delivery and Courier Services

Certain services may include an option for physical delivery of documents or service results.

Where delivery is requested, information such as the customer's name, mobile number and delivery address may be required to complete the delivery.

Delivery information may be shared with the applicable courier, postal or delivery provider solely for the purpose of completing the requested delivery.

15. Data Security

We take reasonable measures to protect information that comes into our possession during the provision of services.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Customers should therefore avoid submitting unnecessary confidential information through general contact forms, email, WhatsApp or other communication channels.

16. Children's Privacy

Our website is intended primarily for general users and service customers and is not specifically designed or directed toward young children.

Our services are generally intended for users aged 16 years and above, subject to the nature of the particular service and any applicable legal or service-specific requirements.

We do not knowingly maintain a dedicated profile or account system for children.

17. Sharing of Information

Cairo Infotech does not sell or rent customer personal information to third parties.

Information may be shared when reasonably necessary to provide a requested service, process a payment, complete a delivery, operate the website, provide analytics or advertising functionality, comply with applicable law, or respond to a valid legal or governmental requirement.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

18. Data Deletion and Customer Requests

Customers may contact us if they have questions regarding information submitted for a service or wish to request clarification regarding its handling.

Service-related documents are intended to be deleted after the relevant work is completed, subject to any applicable legal, operational or third-party system requirements.

To submit a privacy-related request, customers may contact us using the email address provided at the end of this Privacy Policy.

19. Future Services

Cairo Infotech may introduce additional digital services, online assistance, technology solutions and service-specific application systems in the future.

Where a new service involves additional categories of information collection or materially changes the way information is handled, this Privacy Policy may be updated accordingly.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, third-party services, advertising practices, legal requirements or privacy practices.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically to remain informed about how information is handled.